visualize-and-build-on-the-new-normal-post-covid-19_opt
UncategorizedJuly 7, 2020
visualize-and-build-on-the-new-normal-post-covid-19_opt

It is almost as though the world activated the reset button. Few countries around the globe remained untouched by the novel coronavirus, also called COVID-19, pandemic. What has made this pandemic so lethal is that even healthcare professionals remain largely clueless as to its origin, spread, and cure, though speculations about each are rife, and some empirical trials are throwing up encouraging results. What healthcare professionals had not bargained for was the widespread mental health issues which the pandemic threw up as uncertainty began to eat into everyone’s minds.

Win Some, Lose Some

Several companies kept their businesses going as the COVID-19 pandemic raged around the world by getting their work force to work from home and depending on varied technological options to stay connected and keep business processes functional. The worst hit has been the transport, entertainment, fashion, hospitality, and tourism industries as most people have been confined indoors for more than a quarter. The news channels and newspapers have made a killing, and quite a few entertainers have sought to remain in the public eye through online releases. However, social distancing norms made it imperative to close airports, railway stations, bus depots, cinema halls, malls, gyms, and sports stadia.

Online marketplaces:

Though many people turned to online channels for delivery of daily essentials, and groceries; few such channels could fulfill demand as items were often not deliverable since stocks could not be replenished at warehouses. Some online food delivery channels partnered with local general and green grocery stores to earn a pretty penny even during the COVID-19 crisis. With offices closed for a long time, many small suppliers who lived on the business these offices generated such as stationery and refreshments had to close shop.

What Is “The New Normal”?

Just as individuals had to take stock of what is vital for them, and what they can let go of; similarly, every organization must assess what is vital for their existence, and how to build on it. The organizations which had a business continuity plan in place prior to the pandemic have survived better. Even traditional educational institutions had to learn how to conduct classes online instead of having a room full of students, and a stream of teachers coming in and going out. Now that the first part of 2020 is over, it is time for every industry to take stock of what is the new normal, and how to go about converting challenging times into super innovative and — hopefully — profitable ones. In such times, we can offer you invaluable service as change management experts. Expect major sporting events playing out to empty stadia with fans having to depend on television coverage to experience the thrills.

Convert Challenging Times into Opportunities

Such situations present as many opportunities as challenges. Substituting face to face meets, sales presentations, even business travel with digitization will be the way forward for most industries, except for hospitality, tours and travels, and in a limited way for the healthcare industry. While telehealth and the wearing of medical devices to constantly monitor the health status of patients with chronic conditions will come into wider use; the flip side like privacy and security issues will also need to be taken into account. Of course, as risk management experts, we are here to guide you on how to tackle the emerging security and privacy challenges, not just the latest viruses, malware and other hacking threats like ransomware; but also ensuring security of data stored in any kind of electronic devices connected to your servers.

Learn from Disruption to Survive and Profit

Acceleration of digitization has become inevitable to prevent, or at least reduce, physical contact given the greater focus on hygiene the pandemic has induced. Promotional events, which require a substantial congregation of people, like trade fairs, seminars, and workshops will have to use some kind of digital platform instead of having hundreds or thousands of people thronging in limited spaces. Ability to function under stress will assume greater importance in the new normal. So, you will need to turn the disruption caused by the novel coronavirus to your advantage by specifically hiring people to work from home when you need to expand your team, or replace people who have left.

Flexibility, Resilience, Adaptability, and Innovation Hold the Key

Barring laboratories, healthcare facilities, manufacturing factories, and distribution networks, most organizations can afford to shift to the work from home model even in the long term. Since issues like commuting to office are removed, you stand to enjoy greater engagement from your personnel. With the push to switch to digital channels of marketing and sales, you will need to be on top of the game of utilizing social media for a significant proportion of your annual sales.

Build a robust digital-driven delivery-capability:

Being able to capitalize on cloud infrastructure and security will be critical in defining your survival. Our infrastructure management helps you monitor and control key information technology capability decisions, especially those connected with satellite constellation networks. If you need tech support to take advantage of the latest technology like machine learning, artificial intelligence (AI), data analytics, and blockchain, just get in touch with us.

Watch this space to know how can we help you to setup the New Normal effectively